Terms & Conditions

These Terms & Conditions outline the rules, regulations, and operational constraints for licensing Equan AI products and services. By accessing our public interfaces or scheduling audits, you agree to these bounds.

1. Licensing Terms

Equan grants you a limited, non-exclusive, non-transferable, revocable license to utilize our AI Agent blueprints and Document Intelligence modules under your chosen subscription tier:

• Starter Plans: Allowed for internal testing and small scaling operational queries. Subscriptions are restricted to cloud-hosted environments.
• Professional & Enterprise Plans: License parameters allow hybrid-cloud VPC deployments, subject to the active agent limits specified in your SLA sheet.

2. Permitted Use & Model Safeguards

You agree not to utilize Equan services or fine-tune models to generate, process, or index content that violates national security laws, promotes violence, or engages in malicious spam generation. We reserve the right to suspend API tokens in cases of confirmed platform abuse.

3. Uptime SLA & Support Scope

Enterprise subscriptions include guaranteed uptime SLAs (99.9% or 99.99%) backed by financial service credits. Starter and Professional plans rely on standard server health, with support response times managed through our priority email and Slack lines.

4. Terminations & Contract Audits

We reserve the right to audit local serving instances to verify active agent count parameters. Either party may terminate subscriptions with a 30-day written notice, subject to outstanding invoice completion.